Example Measures (cont.)

CSAT Surveys

Reliability and Availability

Defect Density

Fix Backlog

Fix Response Time

Fix Quality

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| | | CMM Definition | CMM Levels | Process Capabilities | Level-2 Key Process Area | Level-2 Evaluation | Activities Performed for | IV&V Definition | Comparing SQA and IV&V | Success Stories | Software Quality Metrics | Determination of Metrics | Example Measures | Example Measures (cont.) | Defect Measurement | Change Activity | PPT Slide | PPT Slide | PPT Slide | PPT Slide | PPT Slide | ArrayArrayArrayArrayHotelli DubboArrayArrayArrayArray